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Emergency Data                                         

After Hours Emergency Telephone Number: (408) 879-8246

The best way to handle an emergency is to prepare for it 
before it  happens


If no water is coming to your house and you can see that the meter is locked inside your meter box, you must contact Great Oaks Water Co. Do not remove lock!  If the lock is broken, a $25.00 charge will be collected before service is restored.

Prior to an emergency, determine where your main water valve is.  This valve turns off all water to your house and is usually located near your front hose connection.  If an emergency results in a water leak in your house - for instance, if your faucet is broken - turn off the water immediately.

Your water heater should be firmly secured by metal straps attached to wall studs.  In the event of an earthquake, the water heater is a very vulnerable appliance and can cause much water damage if it falls away from the wall.

If there is an accompanying power outage, a battery operated radio is vital to keep in touch with all emergency information.  It is recommended not to keep batteries in the radio but rather alongside it and they should be checked periodically.

For each person in your household fill a 2 gallon plastic container with water. Store these containers in a cool, dark place - such as your garage - for use in an emergency.  This water supply should be replaced every six months to ensure freshness. (Hint: Place a piece of masking tape on the containers and write the 'Use By' date on them)

Alternatively, water can be frozen indefinitely and then thawed and used in an emergency. An added benefit - if you lose power these bottles can serve as a refrigerant for your foods, then, as the water thaws, you will have drinking water.

If it becomes necessary for you to disinfect your tap water, you will be notified by radio and television broadcasts (see 'Radio' above).

To disinfect your water:
a. Strain the water through a clean handkerchief or fine cloth to remove any sediment or debris.
b. Add 8 drops of chlorine bleach to each gallon of water and shake then let stand for 30 minutes.  If the water appears cloudy repeat this step again. When finished, the water should have a slight chlorine smell to it.
c. Alternatively, water may be purified by bringing it to a rapid boil.

It is not recommended to use swimming pool or spa water due to the chemical content and other contaminants that may have been introduced into it.


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